Shipping and returns

The honest version. No fine print buried at the bottom.

Shipping

We ship from Melbourne to all of Australia. We do not ship internationally yet.

Both The Shoe Wash Bag and The Shoe Wash Kit are priced plus postage. Postage is calculated at checkout from your delivery address, and you see the exact amount before you pay. We do not build a margin into it and we do not hide it in the price.

Everything ships in Australia Post flat rate packaging: the bag on its own in a Medium satchel, the Kit in a Parcel Box Medium.

Pre-orders

Waitlist pre-orders open Monday 31 August 2026. Public orders open Thursday 3 September 2026. Waitlist members get 72 hours of early access to the launch run of 500 bags, and it is not too late to join.

Pre-order means your order is made and paid for before it ships. We will tell you the dispatch window at checkout and we will email you if anything moves. If a date slips, you hear it from us first.

Returns

30-day returns policy. Change your mind within 30 days and send it back.

How to start a return

Email hello@getmudroom.com.au with your order number and the reason for the return. We reply within one business day with a prepaid Australia Post return label. Pack it in its original or similar packaging and drop it at any Australia Post outlet.

When refunds process

Within 5 business days of us receiving the return. Refunds go back to the card or payment method you used to place the order.

What is covered

Manufacturing defects, fit issues, change of mind within 30 days, damage during shipping. We pay return postage on all of these.

What is not covered

Damage caused by misuse. Washing leather or suede shoes (these are excluded in our Care Guide), tumble drying the bag, or using bleach with the bag. If it has clearly been used outside the intended use, we will let you know and the return will not be processed.

Damaged in transit?

Email us within 7 days of delivery with photos of the damage. We send a replacement or a refund, your choice. No return required. The damaged item is yours to keep, recycle or bin.

Questions

Email hello@getmudroom.com.au. We reply within one business day, Monday to Friday.