Orders, Shipping and Sizing
Email hello@getmudroom.com.au with your order number and the reason for the return. We reply within one business day with a prepaid Australia Post return label. Pack the kit in its original or similar packaging and drop it at any Australia Post outlet. Refunds process within 5 business days of us receiving the return.
Standard AU shipping is $9.95 (3 to 5 business days).
Express AU shipping is $14.95 (1 to 2 business days).
Free standard shipping on orders over $100.
Shipping to all of Australia at this stage. All orders ship from Melbourne.
At this stage, we do not ship internationally, yet but we will very soon.
Children and adult shoes up to mens US 14 / AU 13, washed in pairs. The 39 x 36 x 17 cm three compartment design accommodates the standard adult shoe size envelope. The included shoe trees adjust from US 5.5 to 14 so they hold the shape of kids' and adult shoes alike.
When your kit ships, you receive a tracking email with a link to follow the parcel. You can also log into your account at getmudroom.com.au/account and view your order history with current tracking status. If you have lost the tracking email, check your spam folder or email hello@getmudroom.com.au with your order number.
Safety. Will this Damage my Shoes or my Machine?
Most Australian families already do, despite manufacturer guidance against it. We do not tell you to do it. We protect what happens when you do. The Shoe Wash Kit is built for canvas, mesh and synthetic shoes — runners, sneakers, kids' canvas shoes. It is not designed for leather, suede, or work boots.
No. The concealed self-locking zipper faces inward, so the metal slider sits against the inner lining of the bag, not the drum. The bag has been stress tested to 50 wash cycles at 60 degrees and 1400 rpm without damage to either the bag or the test machine. Use one kit per cycle for best results.
The bag protects against three main failure modes. Shoes hitting each other — each shoe sits in its own outer compartment. Shoes hitting the drum — the bag sits between them and the drum. Dye bleed onto light-coloured shoes — the chalk interior was tested to ISO 105-C06 grade 4 colour fastness. What it cannot protect against is an aggressive cycle or harsh detergents you would not use on delicates anyway.
Yes, both. The 39 x 36 x 17 cm dimensions fit comfortably in full-size front loaders and standard top loaders. For compact apartment-sized machines, check your drum capacity — if it fits a doona cover, it fits the kit. Use a delicate cycle in either type of machine.
No, by design. The zipper is self-locking with a concealed pull. The slider sits inside the bag and faces inward, meaning the agitation of the cycle pushes it shut rather than open. We tested this across 50 cycles. It has not opened yet.
Method. How to Wash your Shoes Properly.
30 degrees Celsius on a delicate cycle. That is enough for most household soil without putting unnecessary heat through the materials of the shoe or the bag. The bag itself is stress tested to withstand 60 degrees, but your shoes are not. Cold water also works well for lightly soiled shoes.
A delicate or hand-wash cycle. Avoid spin speeds above 1000 rpm where possible — high spin can stress some shoe materials. The bag is stress tested to 1400 rpm, so it will survive even the fastest cycle. Your shoes might not.
A standard liquid detergent for delicates. Avoid bleach. Avoid powder detergents — powder can leave residue on canvas and mesh. About half the dose you would use for a load of clothes is enough.
Yes for insoles, optional for laces. Insoles should come out — they hold moisture and do not dry well inside a closed shoe. Laces can stay tied loosely, or you can remove them and put them in the centre compartment of the bag along with anything else small.
One pair of adult shoes. The kit has one outer compartment per shoe so they never touch each other or the drum. Smaller children's shoes may fit two pairs in one bag, but the cleaning result is better with one pair per kit.
No. Air dry only. Tumble drying applies heat and rotational force that can damage the shoe's structure, glue, and shape. Stuff the shoes with the included shoe trees to maintain shape while they dry. Drying typically takes 12 to 24 hours depending on humidity.
The Shoe Wash Kit. Does this Actually Work?
Done properly, yes. A wash bag does three structural jobs — stops the shoes hitting each other, protects the drum from the shoes, and in our case protects the shoes from dye transfer. What it does not do is replace good cleaning practice. Spot-treat heavy stains before the wash, and use the right cycle and detergent.
Four things. First, three compartments instead of one open pocket. Second, a concealed self-locking zipper that will not open mid-cycle. Third, chalk interior and exterior tested to ISO 105-C06 grade 4 colour fastness, so no dye bleed onto white runners. Fourth, stress tested to 50 cycles at 60 degrees and 1400 rpm.
For the same reason you do not wash your whites with your darks. A yellow or dark green wash bag will eventually transfer dye onto light-coloured shoes under heat and agitation. We built the bag in chalk (warm white) inside and out for exactly this reason. The interior chenille passed ISO 105-C06 grade 4 colour fastness testing.
It is stress tested to 50 wash cycles at 60 degrees and 1400 rpm without structural failure. At average household use (a shoe wash every 2 to 4 weeks), that is two to four years of regular use. Zipper, stitching and lining all hold across the test range.
ISO 105-C06 is the international standard for textile colour fastness to washing. Grade 4 (out of 5) means the fabric shows only slight colour change after standard wash conditions, well within the range used for high-end garments. We chose this standard because it is what the textile industry uses to qualify wash-resistance.
Material. What Can and Can't I Wash?
No. The bag is designed for canvas, mesh and synthetic footwear only. Leather and wet washing cycles have failure modes the bag cannot mitigate — water damage, glue softening, and stiffening as the leather dries. For leather shoes, dry-clean spot treatment is the right approach.
No. Suede should not go in a washing machine in any bag. Water damages the nap, removes the protective treatments and changes the texture permanently. The Shoe Wash Kit is for canvas, mesh and synthetic shoes only.
Yes, with the right method. Yellowing comes from three sources — detergent residue, oxidation from drying in direct sunlight, and dye transfer from a coloured wash bag. We have solved the third (the bag is chalk inside and out, ISO 105-C06 grade 4 tested). For the other two, use a small dose of liquid detergent, no bleach, and air-dry indoors or in indirect light.
Yes. Kids' canvas shoes are exactly what the bag was built for. Smaller shoes (under US 5) may fit two pairs per kit. Just check there is still room for the shoes to move freely during the wash.
Yes, after a quick rinse first. Knock off as much loose mud as you can before the wash — large clumps can stick to the drum. The bag itself can handle the mud, but your washing machine will thank you for the pre-rinse.
Outcomes. What if Something Goes Wrong?
Bacteria in the shoe needed a stronger cleaning step than the cycle provided. For genuinely smelly shoes, spot-treat the inside with a fabric-safe deodoriser (think bicarb soda) and leave overnight before the wash. Then run the kit at 30 degrees. The smell usually disappears in one or two cycles.
Some stiffness is normal in the first few hours after drying — moisture and detergent residue affect the foam in the midsole. It usually goes once you wear them and they flex back. If they stay stiff after a few wears, the detergent dose was probably too strong. Use less next time.
Two ways. Either leave the laces tied loosely in the shoes (most reliable), or remove them and put them in the centre compartment of the bag. Removing them gives the laces a better clean and prevents the tangle. Whatever you do, do not tie them together — they will knot.
30-day returns policy. Contact our customer care team at hello@getmudroom.com.au with photos and we will work it out. We test extensively, but if something goes wrong on our end, we own it. Honest claims, honest returns.
